This agreement is made this day between Shine Pools and ______ (hereinafter referred to as Customer and collectively referred to as “The Parties”) for services to be provided at the following address(es): ________.

 

The Parties agree that Shine Pools will perform pool and/or spa maintenance, as defined by the “Checklist” (item #2 below) at the addresses specified above. 

 

Parties agree that the Customer will pay Shine Pools every month in advance of pool service. 

 

The Parties agree that the contract can be terminated by either party upon 30 days notice in writing or by email at info@shinepoolsaz.com. In the event Customer fails to pay within 14 days or does not abide by the clauses outlined in this contract, this contract will be considered terminated.

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1. SERVICE FREQUENCY & RATE TYPE

a. Shine Pools will provide service 1 time per week. Customer agrees to pay $____ per month, with chemicals included in the months of Oct-Mar and chemicals charged in addition in the months of Apr-Sep. Chemicals are charged based on usage. We confidently provide chemicals that will be effective and cost efficient and we recommend their use. 

b. Chemicals included in service during the months of Oct-Mar

Chlorine

Muriatic acid

c. Foliage must be kept trimmed back around the pool area. This will help in preventing excessive chemical costs. 

 

2. RATE CHANGES In the event Shine Pools changes rate type or charge, Shine Pools will give Customers 30 days written notice before the rate goes into effect. We typically consider rate changes to adjust for market conditions once per year.

 

3. SERVICE CHECKLIST

a. Shine Pools will provide the following services to ensure optimal pool & spa conditions:

Water tested & Balanced (Readings & Dosages)

Empty Baskets

Brushing Steps, Benches & Walls

Skimming Debris

Equipment Checks

Filter backwash (if applicable)​

b. Should the Customer require a custom service, the Parties will mutually agree upon its inclusion to the Checklist as part of service or whether it will be a discrete, separately invoiced service. 

 

4. ACCESS It is the Customer’s responsibility to make sure Shine Pools has access to the service location and the pool or spa is accessible and uncovered. 

a. If Customer’s stop is skipped due to reasons within Customer’s control (such as leaving out an unfriendly dog, locking a gate without providing a code, etc.) Shine Pools will charge the stop to cover mileage and labor costs.

b. Shine Pools does not remove pool covers. Please ensure pool covers are removed on service days. In the event a pool cover is on during our service stop, we will still check baskets and perform chemical readings if possible.   

 

5. FILTER CLEANINGS

a. Filter cleanings are an important part of maintenance and upkeep of pool and/or spa. Shine Pools will be conducting filter cleans on a twice per year basis at the beginning of the swim season and after the end of the swim season. Filter cleans will be identified and invoiced separately to your monthly standard servicing.

 

6. SKIP WEEKS/INCLEMENT WEATHER

a. In the event of inclement weather on the scheduled date of service, the pool and/or spa will be cleaned & serviced to the extent that weather permits. 

b. Circumstances can arise that prevent Shine Pools from performing service such as severe weather, an illness, or a holiday. In such an event, Shine Pools may elect to postpone pool and spa service for up to one week (not to exceed 5 postponements per year).

c. No pool and spa services will be provided during the weeks of Thanksgiving and Christmas. Shine Pools will also take one week off during March and during October to complete all filter cleans and make up for the remaining 2 extra weeks in the year. 

 

7. REPAIRS As part of our service of your pool or spa, we will perform routine maintenance to ensure optimal performance of your system

a. Repairs less than $50 will be considered automatically approved.

b. Repairs greater than $50 will be sent to you for your approval.

 

8. PAYMENT  Shine Pools requires a credit card on file. By providing this information, you are authorizing Shine Pools to charge the card for services provided pursuant to this agreement.

 

9. COMMUNICATION As part of our efforts to provide efficient and timely service, we rely on email as our primary mode of communication with our customers. This includes sending important updates and our monthly invoices. Therefore, we kindly request that you check your email regularly. In addition to emailed service reports, Shine Pools may also send text messages from time to time. By providing your cell phone number, you authorize  Shine Pools to contact you by SMS text.

 

10. TERMINATION The Parties agree that the contract can be terminated by either party upon 30 days notice in writing. In the event Customer fails to pay within 14 days, or does not abide by the clauses outlined in this contract, this contract will be considered terminated. We will complete service through the dates that are paid. If you choose not to have service completed through the dates paid, no refunds will be given.